Tenant information.

Common questions.

• How do I pay rent?

  Rent is paid by automatic payment into our audited trust account. We'll give you the details when your tenancy starts.

• How do I report a maintenance issue?

  Contact us by phone or email. We'll arrange a tradesperson and keep you updated. Urgent issues like leaks, no hot water, or security are triaged after hours.

• When are inspections and what happens?

  Routine inspections happen quarterly. We'll give you at least 48 hours' notice. The inspection checks the property's condition: we take photos and note anything that needs attention.

• How do I apply for a property?

  Browse our available rentals and submit an application through the listing. We check credit history, Tribunal records, and references. The landlord makes the final decision.

• What happens at the end of my tenancy?

  Give the required notice (usually 28 days, check your agreement). We'll do an outgoing inspection comparing the property's condition to the ingoing report. The bond refund is processed through Tenancy Services.

• Who do I contact in an emergency?

  Call our main number. After hours, the line is monitored. Genuine emergencies (flooding, fire damage, no power, security) are triaged immediately.

• How does the bond work?

  Your bond is lodged with Tenancy Services, not held by us. At the end of your tenancy, the refund is agreed between you and the landlord, or mediated by Tenancy Services if there's a dispute.

• Can I contact the landlord directly?

  All communication goes through Beina. This protects both you and the landlord: everything is documented and handled consistently.